What is Desktop Support?

Desktop Support deals with end user’s technical queries related to computer performances, phones, printers and software’s. We can provide techincal support on-site or remote.

Technical Support Services can be delivered over varied communication channels, like, email, chat, phone calls or using specified software.

At Star IT Services, we have a diverse set of expertise that can provide outstanding customer service based on end user satisfaction.


Star IT Services' Managed Desktop Support Services relieve the burden for your IT teams in supporting your company's end-users so they can focus on the business.
  • Fully monitored maintenance/support
  • Reliable real-time/historical reporting
  • Securely managed environment

Our Managed Support Solutions enable you to:

  • Ensure that your desktops are secure and performing optimal.

    While relieving the burden on in-house IT staff. Ongoing monitoring of security events, service levels and application metrics enable proactive response to issues.

  • Provide end-users with responsive 24x7 support

    Across all of your locations. Our highly trained staff can rapidly identify and troubleshoot problems to minimise productivity-killing downtime.

  • Gain insight into the overall health of your desktop environment

    through real-time dashboards and historical reporting.

  • Stay on top of emerging security threats

    and respond more rapidly to security events impacting the desktop environment. The GDS team will promptly apply patches and updates to minimise vulnerabilities.

  • Develop desktop PC standards

    that simplify management and support while ensuring various user profiles have the resources they need.

  • Better manage hardware and software inventory

    to reduce security and compliance risks, rein in costs, and streamline desktop upgrades and new software rollouts.

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